Northwell Direct, NYPD Announce Best Care: Free, Confidential Advice for Police Officers


NEW HYDE PARK, NY–(BUSINESS WIRE)–Northwell Direct and The New York Police Department today announced a new collaboration that will connect all 36,000 uniformed service members with free, confidential counseling and other mental health services. The best care allows agents to call a confidential Northwell Health Behavioral Health Access and Navigation Center to be assessed and connected to Northwell’s extensive network of psychologists and psychiatrists through the Northwell Direct* provider network. Northwell Direct is owned by Northwell Health, New York State’s largest health care provider and private employer.

“Northwell Direct is honored to be able to provide New York’s Finest with the highest quality mental health services available,” said Nick Stefanizzi, CEO of Northwell Direct. “By providing a confidential and easy-to-use navigation service, we are removing barriers and changing the way behavioral health is accessed. With Finest Care, dedicated NYPD officials will be immediately connected to the help they need with just a phone call.

The 24/7/365 day a week call center will be available to all uniformed service members and all calls will be answered and triaged by trained nurses and master level therapists. If a service member experiences an acute crisis, the nurse or therapist can arrange for an appropriate and immediate medical response, including dispatch of an ambulance or access to emergency telepsychiatry services.

“We are thrilled to be able to increase police access to Northwell’s stellar behavioral therapy teams and a wide selection of locations, helping us provide the best care, anywhere,” said Eli Kleinman, MD, MPH, surgeon in head of the NYPD.

“Finest Care through Northwell Direct is a great resource for the NYPD,” said Lokesh Reddy, MD, NYPD Deputy Chief Surgeon. “Our police officers will have greater access to exceptional mental health services.”

“To best serve our police women and men, the NYPD is committed to ensuring the continuity of all aspects of our proactive and comprehensive wellness program,” said Dr. Adria Adams, Director of Health and NYPD welfare. “And our collaboration with Northwell Direct is an integral part of this important work. It ensures there is no disruption in access to immediate mental health care, outside of the department, on an ongoing basis, comprehensively and with a health partner that offers a broad footprint of service establishments throughout our region. We know this continuation of the Finest Care program will meet the needs of our agents with the thoughtfulness and confidentiality they require.

Appointments with a psychologist or psychiatrist for a full assessment and advice will be available within 48 hours of the call for urgent issues. In-person or virtual tours will be offered to accommodate your personal preferences and schedule.

“Mental health issues are among the most common illnesses in our communities, and they can have serious impacts on functioning and quality of life,” says Manish Sapra, MD, Executive Director of the Behavioral Health Service Line at Northwell Health. “Police face unique stressors that the general public doesn’t see. We are confident that this program will help reduce the stigma associated with seeking and accepting help. »

Service members can be seen at Northwell Health facilities located in: Manhattan, Queens, Staten Island, Manhasset, Bay Shore, Port Jefferson, Glen Oaks and Ossining.

About Northwell Direct

Property of Northwell Health, New York Northwell Direct, the state’s largest healthcare provider and private employer, uses an integrated healthcare management approach to help employers curb costs, improve productivity and maintain the health of their employees. and customers. It gathers Northwell Health’s expertise in occupational health, infectious disease, workforce safety, benefits and wellness best practices to provide employee health plan solutions and a wide range of personalized services to employers in all sectors, including retailers, schools, sports and entertainment venues and more throughout the tri-state area. For more information about Northwell Direct, visit For more information on over 100 Northwell Health medical specialties, visit and follow us @NorthwellHealth on Facebook, Twitter, instagram and LinkedIn.

*The Northwell Direct Provider Network is provided by Northwell Direct Administrative Services Organization, Inc.


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